Announcement from Swagg Sauce: The PACT Act “Vape Mail Ban”
Starting March 27, all packages will require Adult Signature (21+) upon delivery with I.D. check and will include a $7 fee at checkout.
At this point, you have likely heard about the PACT Act, which has been referred to as the “vape mail ban.”The PACT Act, which stands for “Prevent All Cigarette Trafficking,” was put forth to restrict the mailing of vaping goods by the United States Post Office (USPS), and quickly but unfortunately, inspired UPS and FedEx to follow suit.
At Swagg Sauce, we are dedicated to serving vapers across the country, and will therefore continue our operations in spite of this new change in legislation.We will be working closely with alternative shipping carriers in order to maintain our ability to provide our customers with the vaping supplies they desire, all while making sure that we strictly adhere to both federal and state laws.
The PACT Act
In December of 2020, the PACT Act was buried in the new spending bill that mainly pertained to COVID relief for businesses and citizens.The PACT Act served as an extension to an existing law preventing cigarettes from being shipped to people’s homes via USPS, including all vaping products under the umbrella of tobacco products.
As of March 27, 2021, all online retailers who sell vaping products are required to collect taxes on vaping products, while requiring an adult signature on items sent via mail.Further, they are now required to collect data on sales and report it to the government, while changing their packaging and labeling to adhere to these new changes.
Easily, the most notable piece of the PACT Act is prohibiting the USPS from transporting packages containing vaping goods, as of April 26, or even earlier.After the PACT Act was passed, UPS and FedEx quickly declared that they would also stop shipping vaping goods, on April 5 and March 1, respectively.
What This Means for Swagg Sauce Customers
While the PACT Act has been affecting the vaping community at large, we at Swagg Sauce have built relationships with alternative shipping services so that we can continue sending products to our customers.You will see these changes upon checkout.
For the time-being, as we continue to work out the logistics of these changes, we may not be able to ship to every customer in the United States, due to regional limitations.But this should only be very temporary.Our team is working closely with these alternative carriers to develop the means for serving our entire customer base very soon.What this means is that if we are unable to serve you currently, please be patient with us, just for now.
From this point on, all orders of vaping goods will require an adult signature and verification that you are at least 21 years of age.There will also be a small fee upon checkout.
If we are currently unable to ship to your region of the country, you will be notified upon checkout.In a few weeks, you should check back, as our company is doing everything that possible to be able to resume operations to serve the entire vaping community in all regions of the United States.
Nothing means more to us than our ability to provide quality vaping goods to customers like you.Therefore, we will continue as we always have, working hard to provide excellent customer service, fast and affordable shipping, and exceptional selections of products.We wholeheartedly appreciate your commitment to us over the years and genuinely appreciate your support during this critical time.
All orders are processed on a first come, first serve basis with a processing time of 24-72 hours. However, most orders will be shipped within 24 hours, we process orders from 9:30AM PST – 4PM PST on weekdays. We do not process orders on Saturday and Sunday and U.S Federal Holidays.
Due to the volume of orders Swagg Sauce receives and in our efforts to provide the most expedient service to our customers, once an order has been placed you have up to one 1 hour after placing it to change or cancel your order , once the order is processed we are unable to alter or change any order.
For general order questions, or issues with the items you received – please email email@example.com Responses will be made promptly during business hours, Mon-Fri, 8am to 4pm MST.
Most orders ship within 1-2 BUSINESS days (M-F) after order is placed, and transit time is between 3-12 BUSINESS days (M-F) for domestic orders. All orders ship from Phoenix Arizona. Tracking numbers are emailed once the package is shipped. ALL COURIER shipments require an ADULT (21+) SIGNATURE at delivery in order to be released. Re-Delivery due to wrong address or not being able to accept package due to signature issues may result in an additional delivery fee or order being refunded minus the shipping fee.
Return Policy: swagg sauce has a 30 day return policy for Manufacturer Defects. 30 day return does not apply to Disposable Vapes. Packaging, boxes and accessories that came with the product must be returned. NO returns on non-defective items or “buyer’s remorse”.
swagg sauce is currently shipping to the following states. If your state is NOT on this list then we can not ship to you at this time, sorry! Please see this LIST for localities we can not ship to due to FLAVOR BANS.
California - except San Francisco, Long Beach and Palo Alto postal areas
This is effective November 16th, 2021.
Please review your shipping and billing addresses upon placing your order. Incorrect or incomplete address submissions can result in delayed transit times or returned packages. Packages that are returned to us will not be reshipped until the customer pays a 15 percent restocking and shipping fee.
If your item was damaged, missing, or incorrect you must email us within 48 hours of the packages delivery along with a picture of the packing slip and the item(s) received. Once your claim has been submitted, reviewed, and approved, we will assist you with correcting this issue.
Returns are accepted if the bottle of vape juice is unopened. You are responsible for shipping back the product at your own expense. Once it is received and verified that the bottle of e-juice was not tampered with, a refund will be issued for the product, only with a 15% restocking fee. Shipping is nonrefundable.
Orders from Swagg Sauce are shipped in plain and envelopes or boxes. The label on your package will state “Swagg Sauce” along with our address.